Accessibility and Guest Experience

The average visitor spends approximately two hours at The Florida Aquarium.

For the safety of our guests, staff and animals, no weapons of any kind (includes firearm, pocket knives, pepper spray, etc.) are allowed on campus. Security cameras are placed in strategic areas throughout the campus. Guests are not allowed to carry concealed or displayed firearms on Aquarium property. Police, in clearly identifiable uniforms, are allowed to carry and display firearms on Aquarium property. If “concealed” firearms are observed, please notify a Security or Guest Services staff member.

The Florida Aquarium (Aquarium) is committed to creating a safe, comfortable and enjoyable experience for our guests. Avoid foul, abusive or obscene language or gestures. Please drink responsibly. Consumption of alcohol by impaired, intoxicated or underage guests will be handled in a prompt and safe manner. Clothing considered to be indecent, obscene or offensive in nature and/or that detracts from our family-friendly atmosphere will not be tolerated. Costumes are not allowed except if previously authorized by management. Follow staff directions in case of emergency.

No, masks are optional.

Service animals are always welcome at The Florida Aquarium. The Americans with Disabilities Act (ADA) defines a “service animal” as dogs that are individually trained to do work or perform tasks for people with disabilities. Service animals must be harnessed and under the owner’s control at all times. Restrictions may apply when required by stringent animal care regulations, pursuant to animals in the Aquarium’s care. If you have additional questions or comments regarding our service animal policy, please contact (813) 273-4000 or email moreinfo@flaquarium.org

Yes. Wheelchairs and electric scooters are available on a first come, first served basis at the Guest Services desk. Click here to view rates.

Yes, you may bring your own stroller or wagon.

There are no bag restrictions. However, all bags are subject to search by Security.

No, with the exception of the following:

• reusable bottles
• infant formula/food
• food for medical purposes

Please contact Guest Services at (813) 273-4000 to further verify.

No. The Florida Aquarium is a smoke-free facility.

Yes, with the purchase of a general admission ticket. Items must be retrieved at least 15 minutes prior to closing.

Yes, the nursing room is located on the first floor lobby next to the elevator and restrooms. Check in with Guest Services prior to using.

Yes. Lost and Found is available at the Guest Services desk. At the conclusion of each day, lost items are transferred to the Security team.

For information about our food and beverage services, click here.

Yes, there are several located throughout the facility.

The Trail Talks schedule is posted on the chalkboard located at the entrance of the Wetlands Trail (on the second floor).

No, due to the impacts from Hurricane Helene, the outdoor play area, inclusive of our Splash Pad, is permanently closed. This space will soon be converted into a green space for everyone’s continued enjoyment.

Yes, experiences are available at an additional cost to those who have purchased a general admission ticket. Click here to view all available experiences.

The Wild Dolphin Cruise sets sail daily at 1 PM and 2:30 PM, weather permitting.

Yes, there is ample seating on the first and second floor.

No, stroller/wagon parking is located next to the boarding area.

Yes, on the first floor in the cabin area.